Terms of Service

Customer Terms


PRODUCTS OF EQUAL OR LESSER VALUE

The free additional product that is redeemed on every third consecutive Subscribe & Save must be of equal or lesser value than that of the customer's recurring Subscribe & Save order.

PRODUCT GUARANTEE

Well-Beyond fully guarantees products purchased by preferred and retail customers. The receipt of damaged or defective product(s) will result in one of the following: a refund of monies paid, account credit, exchange for other products, or repair/replacement. Before returning any defective or damaged product, a Customer must request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. The request for an RMA number must be made within 10 business days of delivery date. Damaged products, returned without prior authorization will not be refunded or replaced.

PRODUCT RETURNS/EXCHANGES

Due to the nature of our product, the Well-Beyond return / exchange policy is for a 60 day period after the date of purchase. In order to return product for an exchange or refund, Customers must first request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. Returned product must be factory sealed, shrink-wrapped and received in resalable condition. If opened, half-eaten, repackaged, melted, “activated,” etc., do not send it back as you will not receive a refund. You will receive a credit, replacement or refund, for resalable product only. Products returned outside of the 60 day period will not be replaced, exchanged or refunded.

RESTOCK & SHIPPING CHARGES

All product returns received by Well-Beyond are subject to a $15.00 (plus any applicable taxes and fees) per order restocking fee. Orders returned refused, or not collected by Well-Beyond Customers, will be charged an additional $10.00 restocking fee per order. In the event that an order is refused or returned to Well-Beyond the customer will be responsible for all shipping costs to reship or replace the order.

Under no circumstances will shipping charges be refunded or credited, unless charges were incurred due to an error in which Well-Beyond is the responsible party.

Shipping

Well-Beyond fully guarantees products purchased by Associates and retail customers. The receipt of damaged or defective product(s) will result in o n e of the following: a refund of monies paid, account credit, exchange for other products, or repair/replacement. Before returning any defective or damaged products, an Associate must request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. The request for an RMA number must be made within 10 business days of delivery date. Damaged products, returned without prior authorization will not be refunded or replaced.

PRODUCT RETURNS/EXCHANGES

Due to the nature of our product, the Well-Beyond return / exchange policy is for a 60-day period after the date of purchase (see section 29 for exception[s]). In order to return product for an exchange or refund, Associates must first request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. Returned product must be factory sealed, shrink-wrapped and received in resalable condition. If opened, half-eaten, repackaged, melted, “activated,” etc., do not send it back as you will not receive a refund. You will receive a credit, replacement or refund, for resalable product only. Products returned outside of the 60-day period will not be replaced, exchanged or refunded.

RESTOCK & SHIPPING CHARGES

Well-Beyond fully guarantees products purchased by Associates and retail customers. The receipt of damaged or defective product(s) will result in o n e of the following: a refund of monies paid, account credit, exchange for other products, or repair/replacement. Before returning any defective or damaged products, an Associate must request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. The request for an RMA number must be made within 10 business days of delivery date. Damaged products, returned without prior authorization will not be refunded or replaced.

ORDER PROCESSING & SHIPPING

Allow 1 - 5 business for your order to be processed in the warehouse. Allow up to 5 business days shipping in North America, depending on time of year and/or products shipping. International orders may take longer, depending on time in customs.

Summertime shipping may include a $9.95 summer shipping charge from April 1 to September 30. Perishable products will be shipped 2-day air in order to be received without being melted or bloomed. Perishable products may not ship on Thursday or Friday due to the possibility of the order remaining in the shipper's warehouse over the weekend.

Preferred Customer Terms

The Preferred Customer Program rewards customers who decide to have a product of their choice billed and shipped automatically to them every four weeks. That shipment is referred to as an "Subscribe & Save". This Subscribe & Save may be cancelled at any time. When a customer signs up for an Subscribe & Save they are considered a "Preferred Customer" and are eligible to receive discounts, promotions, and an additional free box of product on every third consecutive Subscribe & Save order for up to 12 months. The free products are chosen by Well-Beyond according to a bonus calendar in order for the customer to be introduced to the wide variety of Healthy Chocolate Products. For example, if the Subscribe & Save was regularly one case (full box) of product, you would receive one additional free case. If your Subscribe & Save was regularly two cases, you would receive an additional two cases free, on every third consecutive Subscribe & Save order.

PRODUCTS OF EQUAL OR LESSER VALUE

The free additional product that is redeemed on every third consecutive Subscribe & Save must be of equal or lesser value than that of the customer's recurring Subscribe & Save order.

PRODUCT GUARANTEE

Well-Beyond fully guarantees products purchased by preferred and retail customers. The receipt of damaged or defective product(s) will result in one of the following: a refund of monies paid, account credit, exchange for other products, or repair/replacement. Before returning any defective or damaged product, a Customer must request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. The request for an RMA number must be made within 10 business days of delivery date. Damaged products, returned without prior authorization will not be refunded or replaced.

PRODUCT RETURNS/EXCHANGES

Due to the nature of our product, the Well-Beyond return / exchange policy is for a 60 day period after the date of purchase. In order to return product for an exchange or refund, Customers must first request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. Returned product must be factory sealed, shrink-wrapped and received in resalable condition. If opened, half-eaten, repackaged, melted, “activated,” etc., do not send it back as you will not receive a refund. You will receive a credit, replacement or refund, for resalable product only. Products returned outside of the 60 day period will not be replaced, exchanged or refunded.

RESTOCK & SHIPPING CHARGES

All product returns received by Well-Beyond are subject to a $15.00 (plus any applicable taxes and fees) per order restocking fee. Orders returned refused, or not collected by Well-Beyond Customers, will be charged an additional $10.00 restocking fee per order. In the event that an order is refused or returned to Well-Beyond the customer will be responsible for all shipping costs to reship or replace the order. Under no circumstances will shipping charges be refunded or credited, unless charges were incurred due to an error in which Well-Beyond is the responsible party.

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